🔄 Refund Policy
Last updated: March 2025
1. Introduction
keto-meal.com ("we", "our", "us") aims to provide high-quality digital meal plans tailored to your needs. As our services are digital products, our refund policy complies with the **EU Consumer Rights Directive**.
2. Right to Withdrawal (EU Law)
Under **EU law**, digital purchases are **not eligible for a refund once the service has started** or the digital product has been accessed. By purchasing our digital meal plan, you agree that **you waive your right to withdraw** once the service is delivered.
3. Eligibility for Refund
Refunds will only be considered in the following cases:
- ❌ You were charged multiple times due to a technical issue.
- ❌ The digital meal plan was **not delivered** within 24 hours.
- ❌ There was an error on our part, such as sending **incorrect meal plans**.
- ❌ The service did not match the description on our website.
If you qualify for a refund under these conditions, please **contact us within 7 days** of purchase.
4. How to Request a Refund
To request a refund, send an email to:
Please include:
- ✅ Your **order ID** or **email used for purchase**.
- ✅ A brief explanation of your issue.
- ✅ Screenshots (if applicable).
5. Refund Processing Time
If your refund request is **approved**, the amount will be credited back to your original payment method within:
- 💳 **Credit/Debit Card**: 5-10 business days
- 💰 **PayPal/Stripe**: 3-5 business days
- 🏦 **Bank Transfer**: 7-14 business days
6. Non-Refundable Cases
The following cases are **not eligible** for a refund:
- ⚠️ You changed your mind after purchasing.
- ⚠️ You completed the quiz and received your **personalized meal plan**.
- ⚠️ Your dissatisfaction is based on **subjective personal preference**.
- ⚠️ You failed to provide the correct email and did not receive the plan.
7. Contact Us
If you have further questions about refunds, reach out to: